His Highness Sheikh Mansoor Bin Mohammed Bin Rashid Al Maktoum, Chairman of the Dubai International Marine Club, honoured the top performers in the third ‘Consumer Friendliness Index 2014’ of the Department of Economic Development (DED) in Dubai at a special ceremony held today.
Al Nabooda was the top performer in the Car Agency sector with index score of 80 and the overall scores were indicative of the stiff competition in this vital sector. The survey also showed that the majority of consumers are satisfied with their car agencies in general although prices and service quality leave much to be desired. However, pricing got a good rating from consumers aged 25-34.
Retailers from seven sectors were honoured by DED for their consumer friendliness. The annual Consumer Friendliness Index, currently in its third year, aims to promote customer satisfaction through fostering healthy competition among retailers and encouraging them to adopt exemplary practices to gain consumer confidence.