Job Purpose

To ensure all callers whether in person or by telephone are handled promptly, courteously and are appropriately directed. Provide administrative support as required. To provide manager with secretarial support.

Accountabilities

    Handling Calls

1.   Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.

Supporting Department Staff

2.   Provide general administrative support to members of the workshop team as required. 

3.   Input customer details following invoicing by the service advisor to keep an accurate database.

Greeting Visitors

4.    Greet customer with courtesy, directing them to the relevant person.

5.   Ensure that at all times the appropriate corporate image is represented.

6.   Record all the essential information of customers walking into the showroom.

Personal Development

7.      Identify any personal training and development requirements relevant to the current role and attend appropriate training.

8.       Arrange an annual appraisal with your line manager in accordance with the company’s appraisal process.

9.      Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes or cost savings.

Key Performance Indicators

·            Accuracy obtained for all essential informations related to customers walk in.

·            Test Drive forms to be filed with required checking details.

·            Prompt response to calls, answered within 3 rings

·            Accuracy when dealing with requests

·            Customer feedback

·            Porsche Mystery shopping standards to be maintained.

·            Daily Report on showroom activity

·            Dashboard related to reception has to be maintained accurately with required information.

Education/Qualification, Skills, Competencies and Experience

Identify the recruitment specifications needed to perform this job at fully-acceptable level

a.          Education/Qualification

·        High School Education

·        Course in handling telephone calls – an advantage

b.          Experience (experience required for the job)

·        1 year experience in similar position

·        Exposure to a multicultural environment

c.          Skills (general job knowledge & skills)

·        Fluent English verbal and written

·        Ability to operate office equipment

·        Courteous manner

·        Organised