DMS Support Engineer

The DMS administrator is accountable for managing and end-to-end support of DMS software applications that will meet the requirements of Al Nabooda Automobiles. The DMS administrator should be able to supervise a team of DMS engineers to assist the end users in sales, aftersales, finance, CRM and marketing. The job role will coordinate with the DMS vendor to roll out and enable the system’s new features. Continues users’ education on the build-in business processes in DMS is the scope of the responsibility. The DMS administrator is accountable for managing all issues related DMS and associated systems with DMS.

Responsibilities:

• Make sure the DMS application operates in line with the business requirements.
• Provide support to the Autoline Drive end-users.
• Develop training manuals and provide training on newly released software functionalities.
• Ensuring all system’s errors and user stories get captured in the vendor support system and interacted/follow up with the vendor’s support team.
• In coordination with DMS engineers, targeting implementation and internal adaption of the new features that add business value to the company’s operation.

Education and Work Experience.

• Bachelors – Computer Science
• Bachelor degree in computer Science, Information Technology or any equivalent degree.
• Minimum of 8 years of DMS experience in a medium size Dealership or associated with DMS vendor.

Required Knowledge for this role.

• Having a thorough knowledge of the dealership’s business process, including Finance, Vehicle Sales and After Sales processes, are required.
• Excellent knowledge of DMS business operation.
• Excellent Knowledge of Autoline Drive.
• EGood Knowledge of report generator such as Rep-Gen and Financial Report Writer.
• Knowledge of Databases such as SQL/Oracle.
• Team leadership skill.
• Good communication skills and ability to motivate the team members.

Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

porsche

The Volkswagen brand is one of the world’s largest and most important car manufacturers. For more than 70 years the VW brand has been making innovative technologies, top quality and attractive design accessible to all. Since 1976, Al Nabooda Automobiles has been the sole importer and dealer in Dubai and the Northern Emirates for the Volkswagen brand and range of products.

porsche

Audi stands for sporty vehicles, high build quality and progressive design – for “Vorsprung durch Technik.” Al Nabooda Automobiles, the importer and distributor of Audi in Dubai and Northern Emirates, invested in recent years in state of the art facilities across all showrooms and service centers that show, that the company strives like the brand to provide their customers with the best services.

porsche

As the authorised importer and dealer for Porsche in Dubai and the Northern Emirates of UAE, Al Nabooda Automobiles is committed to providing its customers a superlative buying and ownership experience. To achieve this we have developed world class Porsche Showrooms and Service Centres in Dubai, Sharjah and Fujairah.