Careers at Al Nabooda

Contact Center Agent

Department: Contact Center

Responsibilities – To handle inbound calls and ensure service levels are maintained at all times.

  • Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.
  • Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.
  • Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis
  • Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance
  • Proficiently follow service booking script to prepare service appointments and to diligently allocate workshop load based on capacity planning in DMS
  • To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements.
  • Provide general administrative support to members of the showroom & service team as required such as daily new sales enquiry traffic and preparing service T-Cards
  • Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database
  • Creating new customers and linking vehicles based on contact centre requisition in order to cleanse data in the DMS & ensure data quality.

Skills Required:

  • High School
  • Minimum 1 year experience in similar position
  • Good Understanding of English
  • Native Arabic speaking
  • Send CV to (Candidates on visit or transferable visa preferred.)



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