Careers at Al Nabooda

Contact Center Agent

Contact Center Agent

Department: Contact Center

Responsibilities – To handle inbound calls and ensure service levels are maintained at all times.

  • Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.
  • Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.
  • Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis
  • Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance
  • Proficiently follow service booking script to prepare service appointments and to diligently allocate workshop load based on capacity planning in DMS
  • To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements.
  • Provide general administrative support to members of the showroom & service team as required such as daily new sales enquiry traffic and preparing service T-Cards
  • Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database
  • Creating new customers and linking vehicles based on contact centre requisition in order to cleanse data in the DMS & ensure data quality.

Skills Required:

  • High School
  • Minimum 1 year experience in similar position
  • Good Understanding of English
  • Native Arabic speaking
  • Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

/Brands

porsche

There are cars. Then there’s "Das Auto". It is not only one of the most important German makes, but it has also become a highly desirable brand in the nation. Al Nabooda takes pride in being the driving force behind that trend.

porsche

Audi is a symbol of sportiness, progressiveness and sophistication. Al Nabooda Automobiles provides you services that match those parameters. It only shows that like the brand, we too thrive on 'Vorsprung durch Technik'.

porsche

Al Nabooda Automobiles is the authorised importer and dealer for Porsche in Dubai and the Northern Emirates of UAE. Committed to providing our customers with superlative pre and post purchase experience, we have developed world class Showrooms and Service Centres in Dubai, Sharjah and Fujairah.