Careers at Al Nabooda

Team Leader

Job description

To manage the process of optimising resources to meet agreed team targets. To ensure customer requirements are handled effectively and communicated in an effective manner to other members of the team. To manage the individual performance of the team members. To assist service management in managing the workshop performance.

Major Responsibilities

  • Ensure training requirements of the team are addressed & resolved in a timely manner.
  • Assist service Management in planning.
  • Monitor team and individual efficiencies to ensure key performance indicators are met.
  • Plan the distribution of work amongst the team utilising the available skills mix.
  • Manage liaison between workshop and service reception on customer vehicle progress.
  • Ensure understanding and adherence to the Brand Service requirements and customer satisfaction indicators.
  • Develop, guide, direct, motivate and manage the performance of all direct reports in line with the Performance Management System to assist in the realisation of their potential and to enhance their knowledge-based skills.
  • Identify any work required that is covered by the warranty process, ensure all documentation is complete and coordinate with warranty department.
  • Manage any necessary liaison with Service Manager regarding customer dissatisfaction.
  • Maintain safe working practices and abide by the working rules and dealership standards
  • High technical skills to be able to assist in resolving complicated diagnosis jobs as required.

Desired Skills and Experience

  • Automotive Diploma
  • 1 – 3 year experience in a European Brand Service Centre
  • 1-3 years Supervisor/Management experience
  • Excellent Understanding of English / communication skills
  • solid Computer Knowledge
  • Leadership Skills
  • Diagnostic skills
  • Basic organizational & strategic skills
  • Advanced Customer Service Skills
  • Valid UAE driving licence

Send CV to careers@nabooda-auto.com

/Brands

porsche

There are cars. Then there’s "Das Auto". It is not only one of the most important German makes, but it has also become a highly desirable brand in the nation. Al Nabooda takes pride in being the driving force behind that trend.

porsche

Audi is a symbol of sportiness, progressiveness and sophistication. Al Nabooda Automobiles provides you services that match those parameters. It only shows that like the brand, we too thrive on 'Vorsprung durch Technik'.

porsche

Driving a Porsche feels nothing short of flying. Al Nabooda Automobiles adds to that experience with exceptional services. As the world’s leading Porsche dealership, you can bank on us to help you choose what suits you best.