Careers at Al Nabooda

Service Manager

Department: Porsche Service Center

Responsibilities – To manage the performance of a Service department and ensure the team delivers a consistently high quality of work to ensure customer satisfaction.

  • Support the National Aftersales Manager in developing commercial opportunities through implementing campaigns within specific market sectors, measuring success to identify what works.
  • Provide information to the GM with regards to annual budget and support the implementation of effective strategies to enable achievement.
  • Implement quality controls and voice of the customer feedback systems (including complaint handling) which enable performance to be managed and review regularly to continuously improve standards and consistency of performance.
  • Analyze data received regarding departmental performance and implement any corrective action to improvement processes as required.
  • Ensure all service process meets quality standards and they are implemented in a consistent manner.
  • Recruit and select team members in line with organizational requirements.
  • Maintain a safe and healthy working environment; ensuring staff comply with Health and Safety requirements.
  • Develop, guide direct, motivate and manage the performance of all direct reports in line with the Performance Management System to assist in the realisation of their potential and to enhance their knowledge-based skills.
  • Maintain standards of performance in the service teams through effective coaching and performance management; ensure a thorough understanding of the service core process.

Skills Required:

  • Engineering Degree
  • Management Degree – Desirable
  • Service Manager certification – Desirable
  • Significant management experience 5 years + working for a European car manufacturer.
  • Porsche specific experience – desirable
  • Problem solving
  • Planning and Organizing
  • Excellent verbal and written communication (English, Arabic)
  • Technical knowledge
  • Excellent Computer skills     
  • Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

/Brands

porsche

There are cars. Then there’s "Das Auto". It is not only one of the most important German makes, but it has also become a highly desirable brand in the nation. Al Nabooda takes pride in being the driving force behind that trend.

porsche

Audi is a symbol of sportiness, progressiveness and sophistication. Al Nabooda Automobiles provides you services that match those parameters. It only shows that like the brand, we too thrive on 'Vorsprung durch Technik'.

porsche

Driving a Porsche feels nothing short of flying. Al Nabooda Automobiles adds to that experience with exceptional services. As the world’s leading Porsche dealership, you can bank on us to help you choose what suits you best.