Customer Liaison Advisor

Department: Porsche SR DXB

Responsibilities –

To be the first point of contact for customers, ensure that customers are greeted in a courteous and efficient manner and directed to a sales consultant or service advisor. To be the customer champion and deliver exceptional customer service by ensuring a seamless experience for the customer.

• Greet all customers as they enter the showroom, establish if they require the Sales or Service Department, take details, offer refreshment, if a Sales enquiry provide an initial introduction to the vehicle until customer is ready to speak to a sales consultant, introduce customer to sales consultant, if sales consultant not available continuously communicate with customer to ensure they are aware of the situation. If service enquiry/booking to personally introduce them to a Service Advisor.
• Document any complaints from customers; advise the Assistant Sales Manager / Sales Manager. 
• Co-ordinate with the Sales Consultant regarding any customer complaints.
• Check that all display cars are kept clean and that each has a spec sheet present, report any discrepancies to Asst Sales Manager.
• Attend regular staff meetings using them as a basis for the communication of any ideas for improvement in processes or cost savings.
• Provide administrative support to the Sales Supprt Executives and Receptionists when there are no customers requiring assistance. 

Skills Required:

• High School Educated
• Fluent in written and verbal English, Arabic is an MUST
• Experience working in the automotive industry in a similar role 
• Customer service experience
• Problem solving
• Planning and Organising
• Excellent verbal and written communication
• Relationship Building
• Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)