Careers at Al Nabooda

Contact Center Agent

Major Responsibilities:

  • Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.
  • Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.
  • Call back monitoring report needs to be completed by end of day before forwarding it to the management for review and root cause analysis
  • Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance
  • Proficiently follow service booking script to prepare service appointments and to diligently allocate workshop load based on capacity planning in DMS
  • To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements
  • Provide general administrative support to members of the showroom & service team as required such as daily new sales enquiry traffic and preparing service T-Cards
  • Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database
  • Creating new customers and linking vehicles based on contact center requisition in order to cleanse data in the DMS & ensure data quality.

Skills :

  • Proficient in English (verbal and written), Arabic advantage.
  • minimum High School educated.
  • Min. 2 years’ experience in a similar role.
  • Ability to perform in a high pressure, high volume environment.
  • Pro-active, structured & organized.
  • Customer oriented and passionate for customer delight.
  • PC operating skills.
  • Flexible and open approach.
  • Send CV to careers@nabooda-auto.com (Candidates on visit or transferable visa preferred.)

/Brands

porsche

There are cars. Then there’s "Das Auto". It is not only one of the most important German makes, but it has also become a highly desirable brand in the nation. Al Nabooda takes pride in being the driving force behind that trend.

porsche

Audi is a symbol of sportiness, progressiveness and sophistication. Al Nabooda Automobiles provides you services that match those parameters. It only shows that like the brand, we too thrive on 'Vorsprung durch Technik'.

porsche

Driving a Porsche feels nothing short of flying. Al Nabooda Automobiles adds to that experience with exceptional services. As the world’s leading Porsche dealership, you can bank on us to help you choose what suits you best.